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Home >> User Guide >> Service |
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 Sales and after-sales service |
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Sales and after-sales service
I. Upon receipt of the goods, please carefully check the goods and the goods delivery note is consistent, such as the lack of goods. Distribution is incorrect. Issues such as damaged packaging, please face-to-face delivery in time to the officer, by the delivery staff is responsible for your treatment, not later the admissibility of such problems.
II. For the purchase of goods can be returns within 7 days of receipt of the goods. Returns are as follows:
(1) products do not use, that is, the original packaging intact, not opened
(2) returns the new packaging does not affect re-sale, and to provide invoices, delivery orders, the reasons for returns
(3) is not satisfied with the returns required to bear the cost of distribution
III. Such as product quality reasons, we will provide you a free return policy, please within 7 days of receipt of goods for returns, and provide a complete package of products, the original products, invoices, delivery orders, the reasons for returns. |
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| VIP discount |
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| Upgrade to enjoy VIP treatment
1) The sum total of consumer orders over 3000 USD (inclusive) above;
2) a year to a total consumption of 10000 USD (inclusive) above;
Station can enjoy the full VIP treatment price:
Note: do not have any operations, to submit orders, the system automatically billing you VIP price; concessions without special materials, send fee and service charge.
Description:
1) to meet any of the above conditions can become a duty-free goods golf Sony VIP Network members;
2) refers to the cumulative consumption to the amount of your cash;
3) points are valid for one year, to empty a year;
4) Sony golf reservations network of duty-free goods, the above interpretation of the VIP system. |
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| Reward points |
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◇ Why should the opening of points reward system? What is its content?
In order to provide for the general membership buy more and better projects, and do not affect the manufacturers of the price system, we have decided to reward points system is enabled: In consultation and manufacturers, some companies buy products that will be limited to the minimum sale price buy to comply with the price control system manufacturers to participate in the Member can buy extra reward points website in order to ensure price competitiveness. After the two week money-money, the site will be pre-agreed rules for calculating the corresponding points will be transferred to member accounts.
◇ How do I get points?
Participate in the points reward system can be integral to buy items. Points reward system based on products in the two money-money seven working days after the members into account.
◇ What is the use of points?
Points can buy in most projects for the purchase of other branded products.
◇ I used when points will be deducted? If I will return back a single me?
If you purchase a product when ready to use points, you can fill out the next order when the amount of concrete used in our phone with you after confirmation of orders will be integral part of this freeze, you will be temporarily unable to use the integral part. Then, in your performance (or retired, single), we will inform the supplier after the actual transaction, if the normal performance, we will freeze this part of the formal deduction of points, if for some reason you do not have the performance, we will freeze the situation will be thawing of the points, you can continue to use the integral part.
◇ How to check my points?
Member of the current access points and points, use may be in the registry after [buy me] - [my points] to the query section. There are four points of each Member account: We have spent points, freezing points and access points can be points, points that have been out you have to use the amount of points, freezing points that you are ready to use but not yet officially traded points (which points temporarily can not be used for other purposes), the available points that you can use the current points, access points that you have total access to all points. Account the existence of the above four relations as follows: We have spent the freezing points + points = points + can be used to obtain points.
◇ How to use the points? Are there any limitations to the use of it?
Points can be used for the purchase item, the next you can fill in order to use the number of points, in order to be confirmed, you'll freeze points of this part. We will notify suppliers, suppliers in the collection of receivables related to the amount automatically deducted from the price points you are using the volume, you can only pay for the shortage. If you are prepared to use the number of points more than the purchase price, suppliers will be informed of site, from sites in some of the points will be in excess of the purchase price will be two-ching 7 working days after the return of points available to your account.
◇ use points to buy products that can be used in accordance with the provisions of points you get?
If the products are integral incentives, the use of integral part of the payment and cash payment of part of the same, we will continue to give the corresponding reward points.
◇ access points at the time of purchase of the products in the returns with the general orders of the time What is the difference?
Access points at the time of purchase of products in return for hours through the web site, such as in line with the return of the product-related requirements should be a refund of the normal (usually the invoice is the amount of transportation costs may need less or taxes) points obtained by subtracting cash refund, at the same time account is no longer integral to recover the site.
◇ use points to buy the products in the returns with the general orders of the time What is the difference?
Use points to buy the products in return could be handled directly with the suppliers, if they meet the product requirements of the relevant return, suppliers will be refunded in accordance with the normal of (General shall invoice amount minus the shipping costs may be required or tax) refund in cash. |
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| FAQ |
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Sony registered users What are the benefits of golf?
Answer:
1. Only registered members can only be carried out in order Sony golf, members enjoy preferential prices, good value for money!
2. Only registered members can enjoy golf Sony from time to time to provide various types of membership activities, many prizes, can not miss ~!
3. Only registered members will receive occasional golf sent Sony "Sony Golf Weekly", "beautifully produced, as a lot of surprises for you."
4. Only a registered member, you can be in our Golf Forum Sony (http://www.sony-golf.com) services to be more advanced!
If I paid the money, do not worry about Sony shipping golf, how to do?
Answer:
1. Customers the choice of which mode of payment for all payment card credentials, if Sony does not golf collected money to provide goods to customers, customers can request proof of payment by virtue of Golf Sony undertake corresponding obligations.
2. Once the eyes on the goods you like, you can always click on the "Add to basket" button and place it in a "shopping basket." Subsequently, you can press the "go to checkout." Our products are very rich, but you do not worry, we have set up each page in detail to understand the navigation bar, you will not be lost.
What is a "market price" and "Member Price"?
Answer:
Each have a commodity "market price" and "Member price" the price of two.
"Market price" more or less traditional markets of the retail price.
"Member price" is Sony you are becoming truly enjoy golf membership prices. Because Sony has its own golf can purchase directly from manufacturers channels, according to the customer's purchase orders for product delivery, save the traditional market, shopping mall management unavoidable costs, inventory costs and other expenses, so low-cost, low price, and would thus be lower than the general market retail price of goods provided to you.
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| Security |
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We will take appropriate steps to protect your privacy. Whenever you provide sensitive information to us, we will take reasonable steps to protect your sensitive information, we will take reasonable security measures to protect stored personal information. Unless in accordance with the law or the mandatory provisions of the Government, in the absence of prior permission from you, we will not put any of your personal information to unrelated third parties (including companies or individuals). However, if you ask us to provide specific services or customer support to a number of items sent to you, we need to make your name and address available to third parties, such as transportation companies. Our website will provide links to third party websites. Because we can not control these websites, we recommend that you read these third party websites confidentiality of personal information systems.
Privacy principles
Because your privacy is very important for us and, therefore, a statement disclosing the privacy of Sony golf site management will be based on the following principles relating to information privacy.
Principle 1
Sony golf whenever the need to identify you or contact you when asked about the specific information required, namely, personal data. Generally speaking, when you registered on the site, requests for special services, will be asked to this information. If possible, Sony will make use of some methods of golf, make sure that your personal data and the timeliness of the correctness.
Principle 2
Sony Golf Web site and its necessary service partners use your personal information to operate the sites and services, and will notify you of new features and services, as well as golf and its subsidiary Sony's products. Sony will also be carefully selected golf from other company's product or service information to you, usually on the site of their services, but the operation is not necessary (secondary use).
Principle 3
If Sony wants to golf with personal data use in the secondary, Sony will provide golf How do you refuse to explain this service. Golf in accordance with the Sony you can send you information or promotions on the letter that the termination of these letters sent.
Principle 4
Sony Golf may be a result of legal requirements for disclosure of personal data, or by good intentions are convinced that such an approach is necessary for the following:
(1) in conformity with the law or comply with the notice applies to golf sites of Sony due process;
(2) to protect the users of golf Sony the rights or property;
(3) In case of emergency, in order to protect its users Golf Sony personal or public safety.
Principle 5
Any time, if you think golf Sony failed to comply with these principles, please notify us by e-mail sonygolf@163.com, we will make every effort to reasonably appropriate to improve the scope of the problem immediately. |
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